Privacy Policy

This Privacy Policy explains how 305 My Chiro (“we,” “us,” or “our”), the chiropractic practice of Dr. Paul Malavenda, DC, located at 1400 NW 10th Ave, Suite 103, Miami, FL 33136, handles information collected through 305mychiro.com and through advertisements and forms we run on third-party platforms such as Facebook and Instagram.

Information we collect

Information you give us. When you book an appointment, submit a contact form, respond to one of our ads, call, or text us, we may collect your name, phone number, email address, preferred appointment time, the service you are interested in, and anything you choose to write in a message to us.

Information collected automatically. When you visit this website we automatically receive certain technical information, including your IP address, browser type, device type, operating system, the pages you view, the links you click, how long you stay, and the website or ad that referred you. This is collected through cookies and similar technologies.

Analytics and advertising

We use Google Analytics 4 to understand how visitors use this site, and the Meta Pixel to measure the performance of our Facebook and Instagram advertising and to show ads to people who have visited our site. These tools may set cookies and collect usage data as described above.

You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. You can control how Meta uses your information for advertising in your Facebook ad preferences. Most browsers also let you block or delete cookies in their settings.

How we use your information

• To schedule, confirm, reschedule, and remind you about appointments
• To answer your questions and respond to your messages
• To provide and bill for chiropractic care, including billing your health insurer or auto insurer where applicable
• To tell you about services, packages, and special offers, where you have asked us to or where permitted by law
• To measure and improve our website and our advertising
• To meet our legal, regulatory, and professional obligations

How we share information

We do not sell your personal information. We share information only as needed to run the practice, including with: our website host, our online booking and patient-management software, our analytics and advertising providers, payment processors, and your health or auto insurer when we bill on your behalf. We may also disclose information where required by law, court order, or to protect the safety of a person.

Protected health information and HIPAA

305 My Chiro is a healthcare provider. Health information created or received in the course of treating you as a patient is protected health information and is governed by the Health Insurance Portability and Accountability Act (HIPAA) and by our Notice of Privacy Practices, which is a separate document available at our office on request. This website Privacy Policy describes our website, forms, and advertising, and does not replace that Notice.

Please do not send detailed medical information through this website, through a social media message, or by text. These channels are not secure. Use them to request an appointment or to ask us to contact you, and we will discuss your health information with you by phone or in person.

Text messages and calls

If you give us your phone number, you agree that we may contact you about your appointment and your care by phone, voicemail, or text message. Message and data rates may apply. You can stop appointment or marketing texts at any time by replying STOP, or by telling us at the office.

Your choices

You may ask us to correct information we hold about you, ask us to stop contacting you for marketing purposes, or ask what information we have. Patient records are subject to retention requirements under Florida law and under HIPAA, so we may be required to keep certain records even after such a request. To make a request, contact us using the details below.

Data retention

We keep patient records for as long as required by Florida law and professional record-keeping obligations. Website, analytics, and advertising data is kept only as long as needed for the purposes described above.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. We do treat minors as patients, with the involvement and consent of a parent or legal guardian.

Links to other sites

This site links to third-party sites and tools, including our online booking system, Google Maps, and review platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No website or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted on this page.

Contact us

305 My Chiro — Dr. Paul Malavenda, DC
1400 NW 10th Ave, Suite 103
Miami, FL 33136
Phone: (305) 443-1103
Call or text: 305-MY-CHIRO (305-692-4476)
Email: 305mychiro@gmail.com